About Us
Nationwide Recovery Services NRS is a default management platform that digitizes the recovery process and brings efficiency, control, and transparency to both internal and external collections efforts. Using automated workflow management, NRS allows lenders and mortgage insurers to monitor and benchmark the productivity of internal staff and the third-parties involved in the recovery process, and easily collaborate with staff and suppliers leading to faster turnaround times and greater efficiency. Headquartered in Canada and operating across the country, NRS is also available in 17 countries across the Caribbean and Latin America.
NRS is an integral part of The Nationwide Group of Companies (TNG). TNG began in the appraisal industry, through the creation and growth of Nationwide Appraisal Services (NAS) – a best-in-class, industry leader in real estate valuation services and appraisal management technology. For over twenty years, TNG has been a pioneer of outsourced financial services software and has expanded into an array of relevant industry verticals across Canada and internationally.
TNG focuses exclusively on building and providing comprehensive and customizable solutions to the real estate and mortgage industries. TNG helps financial institutions and the broader lending community manage and mitigate their exposure to inherent business and financial risks. Across our divisions, there are strong commonalities at our core: a forward-thinking management team, significant market share, a pursuit for excellence in everything we do and a commitment to exemplary service to our clients.
Tom McCormick is the founder and CEO of The Nationwide Group of Companies (TNG).
TNG owns and operates a portfolio of leading financial technology companies with services available in 18 countries, each providing software solutions to financial institutions: Get Connexions a platform to customize and manage residential and commercial appraisal processes; Nationwide Appraisal Services (NAS) for valuation risk management and analytics; Home Closing Services (HCS) virtual property and mortgage legal closings; Nationwide Recovery Services (NRS) defaulted debt recovery management of secured and unsecured loans; and Nationwide Energy Advisors (NEA) for retrofitting real estate properties.
To encompass the mortgage life cycle, Tom has his team developing the next generation of mortgage technologies, with proprietary apps and web-based services, which follow the mortgage process from application to funding. It is the first time in North America that technology allows a complete, all-in-one digital mortgage closing solution designed to connect all service types and suppliers during the mortgage life cycle.
Rodrigo Pinto joined TNG as the CFO in October 2015 where he has led the finance and accounting departments. He plays a key role in developing our strategy, and establishing our governance, tax planning, and budgeting as we go through a period of change and rapid growth domestically and in international markets.
Rodrigo brings with him over 16 years of finance and accounting knowledge and international experience with several multinational corporations in Brazil, the United States, and Canada including PricewaterhouseCoopers, Fannie Mae, and TD Bank. His most recent tenure was in the capacity of CFO and VP of Finance at MBAC Fertilizer Corp.
He is a Chartered Accountant, a Certified Public Accountant in the United States, and holds the equivalent of a CPA designation in Brazil.
Eric Kayigamba joined the senior leadership team in the capacity of Sales Executive Vice President. Over the years, he has carried out the strategies to develop our valuation and recovery businesses through the operations of Nationwide Appraisal Services (NAS) and Nationwide Recovery Services (NRS). Eric continues his focus to expand our existing business and lead our new initiatives in Canada and globally.
Eric first joined the TNG team in 2007 as an Accounting Lead. His leadership, expertise, passion for excellence as well as his enthusiasm soon led him to the position of Quebec Regional Sales Manager and quickly catapulted him to Vice President, Eastern Canada. As Vice President of Eastern Canada, he was responsible for shaping and carrying out strategies for NAS and NRS in Quebec and Atlantic provinces.
Eric received a Bachelor’s Degree in Business Management with a specialization in Finance at Université du Québec à Montréal. Upon completion, he entered the public sector in the Province of Québec where he amassed many years of experience and occupied several positions related to accounting and finance. In his spare time, Eric is very involved in his community as he’s currently sitting on the Board of Directors of Partage Action / West island Community.
Ainsley oversees the global operations of TNG with departments including Client Services, Vendor Relations, Customer Onboarding, Marketing and Project Management. Her experience and leadership have been focused on developing and delivering technology-driven business services and solutions, providing outstanding client service, and driving profitable revenue growth. She oversees an exceptional staff and is accountable for client satisfaction, service levels, execution of new business initiatives and the development of her teams.
Ainsley is a results-oriented executive with a passion for team building, process improvement and project management. Starting her career at TNG in 2011, Ainsley has been instrumental in transforming new opportunities into operational business in the Caribbean, Latin America and the US. Her commitment to excellence has given her the opportunity to grow with TNG and help apply best practices anywhere we do business.
Demonstrating an entrepreneurial and intrapreneurial spirit, she has an innate ability to execute new strategic initiatives and motivate her teams towards a common goal. With an adaptive and agile approach, her areas of expertise include; change management, corporate communication, data and analytics, coaching and mentoring. As a graduate of the Project Leadership program from Cornell University, a PMP and Six Sigma Green Belt, Ainsley continuously works towards improving our customer experience, product development and effective process management for our present and future clients, across all markets and business lines.
Matt Angus is TNG’s General Counsel, joining the leadership team in 2016.
He has over 15 years of legal and business experience both as a member of a leading transaction law firm at Goodmans LLP, and through his in-house experience as the General Counsel of Summit REIT, at that time one of the largest public real estate investment trusts in Canada. Matt has also provided legal expertise to a multinational real estate investment management organization as he held both the General Counsel and Chief Compliance Officer positions at ING Real Estate Investment Management, a member of the global ING Group of companies.
In his General Counsel roles, Matt has often involved more directly in the business affairs of the organizations, designing and implementing operational, compliance and legal risk management processes and procedures, structuring and negotiating key business arrangements including joint venture agreements, and assisting with change management as the organizations have grown.
Colleen joined TNG in 2015 and brings a fresh perspective to Human Resources Management within the organization. Her passion for developing organizations, teams and people allow Colleen to play a key role in supporting TNG’s growth.
Colleen brings over 20 years of HR Management experience in the IT, Manufacturing and Environmental industries. Colleen’s areas of experience and expertise include HR project management and implementation, employee and labour relations, compliance and legislation, full cycle recruitment & selection, change management, coaching and organizational development.
Hermina joined Nationwide Appraisal Services in 2007 and has brought extensive accounting and financial management experience coupled with her strengths in economics, process management and strategic planning. Today, as the Director of Finance for The Nationwide Group, Hermina ensures that the overall management of the accounting department aligns with long-term corporate objectives as the company continues to grow.
Prior to joining Nationwide Appraisal Services, Hermina held senior accounting and finance roles at private sector firms in Eastern Europe while she continued her studies toward obtaining her Masters of Business Development.
Hermina holds CPA and CGA professional designations.
As Director, Nick’s key functions include operational management, implementation of business solutions, and fostering customer loyalty. Prior to joining TNG, Nick was Director, Operations at an international agency. He has successfully developed and implemented numerous strategies to achieve best-in-class results within various portfolios assigned to his control, including legal and mortgage categories (for Canadian and United States markets). With twenty years of experience, Nick brings a deep and broad level of knowledge in driving and sustaining operational efficiencies.
Ella joined The Nationwide Group in 2001 and has been instrumental in evolving the company’s product line.
Ella is involved with a multitude of functions at TNG such as managing the data analytics and onboarding departments, overseeing projects, and ensuring her department’s alignment with the company’s overall vision and objectives. Ella works closely with our major clients, partners, and internal teams to enhance the quality of the reporting and client onboarding process.
She holds the prestigious Project Management Professional (PMP) and Certified Scrum Product Owner (CSPO) professional designations.
As Marketing Director, Katie is responsible for managing and performing need assessments and developing solutions for organizational leaders and business partners. With an adaptive and innovative approach to project planning and execution, she holds an excellent reputation and a strong rapport with all TNG branches. She brings more than ten years of extensive experience in advertising, project management, and leading multidisciplinary teams in the successful completion of complex projects.
Since joining TNG in early 2018, she has instilled a fresh approach to the organization’s marketing and branding initiatives. Her role is pivotal to the success of effectively managing projects by working closely with corporate leadership and multiple teams across the organization, as well as setting expectations on deadlines and accomplishing successful deliveries. She also plays a key role in rapid growth domestically and internationally.
Katie approaches all projects with a strong strategic focus and an emphasis on team building while always maintaining a clear path towards achieving project goals. With an adaptive and innovative approach to project planning and execution, she holds an excellent reputation and strong rapport with management, colleagues, and external agencies. Prior to joining TNG, Katie worked with some of Canada’s biggest brands in the automotive, financial, retail and travel industries. Katie received her bachelor’s degree in Business Management and Administration, specializing in Finance, from Western University in 2008, holds PMP and CSM designations, and has pursued training in user experience.
Robert Ip joined the Nationwide Group of Companies and is responsible for strategy, new initiatives & development, and leadership of TNG’s strategic partnerships, lender community, and real estate professionals both domestic and international.
Robert has over twenty-five years of financial services and management experience, with over 10 years of indemnity insurance experience in various senior management, and business development roles. Robert is passionate for developing resourceful solutions that assist organizations with their growth and development, while focusing on a seamless customer experience promoting customer loyalty and brand affinity.
Robert holds a Masters of Business Administration from Queen’s University (2008). And has earned his certification as a Certified Management Consultant in 2016. Robert is a Chartered Professional Accountant (2014), and a Certified Management Accountant (2011) in Canada.
Email: Robert.IP@tngoc.com
Elsa brings over 20 years of experience in the financial service industry. As a financial professional, working with Canada’s largest mortgage insurance provider, Elsa held leadership roles in National Strategic Client Management, Underwriting Operations, Community Development, International Relations, Marketing and Communications as well as Default Management.
As a dynamic leader with excellent interpersonal skills, Elsa will continue to build and maintain strong alliances with key clients to drive strategic objectives for all The Nationwide Group (TNG) business lines in current and future markets.
Email: elsa.carter@nationwideappraisals.com
Deb Seeler joined TNG as an Account Manager in 2004 after a twenty-year career with a major Canadian Financial Institution. Her background includes various management roles in retail banking, with an emphasis on mortgage lending and credit. Deb’s extensive careers in both banking and appraisal management gives her a unique insight into the industry and the ability to provide her clients with service and solutions specifically tailored to their needs. As a TNG Account Executive over the last 10 years, Deb has managed the Head Office relationships with both TD Canada Trust and Scotiabank and was instrumental in the launch of Scotia International.
Email: deb.seeler@nationwideappraisals.com
Patrick brings to TNG more than 20 years of experience in the financial services industry and a breadth of market knowledge and expertise to the TNG team. Patrick is a passionate and customer centric professional dedicated to excellence in client solutions. His experience includes Business Development, and Retail Lending with Leading financial institutions, as well as Sales and Operations Management with a focus on Appraisal and Risk Management. Patrick is leading Regional Sales efforts for Western Canada.
Email: patrick.ardies@nationwideappraisals.com
Kate Townshend has over 9 years of experience in the real estate industry in Ontario and Quebec. She has also worked as a National Account Executive in the advertising and broadcasting field. Kate understands the fast-paced Toronto market and believes that constant communication is the key to success. Kate provides her clients with industry knowledge, as well as offer unrivalled client service. Her priority is to exceed client’s expectations.
Email: kate.townshend@nationwideappraisals.com
Elizabeth has over 15 years of experience in client relations. In the past, she worked for different financial institutions as a mortgage representative. She understands the mortgage market, identifies customer needs and exceeds client expectations. Elizabeth is a bilingual, dynamic professional with strong interpersonal skills who only has the best interests of her clients in mind. Elizabeth believes in a continuous-improvement approach to deliver a superior client experience.
Email: elizabeth.cantave@nationwideappraisals.com
Rudy Naraine has over 15 years of experience leading and growing business units through strategic account and relationship development. He is a highly energetic individual with a passion for assisting his clients and has worked for organizations in both the Canadian and U.S. mortgage industry. Rudy brings with him a broad base of experience across sales, marketing, operations and customer service.
Email: Rudy.Naraine@tngoc.com
As an accomplished senior executive with over 15 years of proven business growth, Ryan holds the position of Vice President Strategic Partnerships at The Nationwide Group.
With extensive experience in the mortgage and real estate lending sector focusing on business development, senior-level client relationships and risk mitigation, Ryan is responsible for developing strategic partnerships that will promote growth within our core client base as well as expand on new partnerships.
E-mail: Ryan.Poyntz@tngoc.com